Backcountry Experience Returns & Exchanges Policy
Date of Last Revision: July 1, 2014
100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your BCEXP purchase, you can return it for a replacement or refund. Items must be returned within 30 days of purchase.
BCEXP’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.
Returning or Exchanging Items
You can return or exchange purchases from BCEXP by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in a BCEXP store.
You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the BCEXP Returns Department, it will be returned at your expense.
Returns and Exchanges by Mail
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. BCEXP is not responsible for packages lost in transit without proof of tracking.
Packages must be postmarked within 30 days of purchase for BCEXP items.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
Use this address:
ATTN: Returns Dept.
1205 Camino del Rio
Durango, CO 81301